Return Policy

Return & Refund Policy – Herbal Vineyards

At Herbal Vineyards, we are dedicated to delivering fresh, safe, and high-quality products. Because our Sea Moss Gel and other supplements are consumable and perishable, we are unable to accept returns once products have shipped.

That said, we will always work with you to resolve any legitimate issues with your order.

❌ Non-Returnable Items

  • Due to health and safety standards, we cannot accept returns on consumable goods once they have left our facility.
  • This includes Sea Moss Gel, dried sea moss, and supplement capsules.

🧊 Freshness & Storage Instructions

  • All Sea Moss Gel is shipped in glass jars with ice packs and insulated liners to maintain freshness during transit.
  • Upon delivery, please place your gel in the refrigerator for 2–3 hours before consuming for the best taste and texture.
  • If freezing, transfer to a freezer-safe container first — our glass jars are not freezer-safe.

🔧 If There’s an Issue with Your Order

  • Contact our Customer Care team at info@herbalvineyards.com within 7 days of receiving your order.

  • If your order arrives damaged, defective, or incorrect, please email photos of the product and packaging.

  • Once verified, we will process a refund or replacement:

    • Refunds are processed the same day.

    • Replacements are shipped within 1–3 business days.

🥽 Glass Jar Disclaimer

  • We take great care in packaging with protective materials and warnings both on our website and on the box itself.
  • However, once an order leaves our facility, we cannot be held responsible for broken glass jars caused by carrier handling.
  • If breakage occurs, please provide photos and we will review for possible partial refunds or replacements on a case-by-case basis.

💳 Change of Mind / Cancellations

  • Orders can only be canceled or changed before they are shipped.
  • Once your order has shipped, no changes or refunds can be made.

💚 Our Commitment

We want you to feel confident ordering from Herbal Vineyards. While returns are not possible due to the nature of our products, we are committed to resolving genuine issues quickly and fairly to ensure you have the best experience possible.