Shipping Policy

At Herbal Vineyards, our goal is to make sure your order arrives fresh, safe, and reliable every time.

🌱 Shipping Schedule

  • Sea Moss Gel (perishable): Shipped Monday – Friday. Our carriers deliver on Saturday, so your gel never sits in a warehouse over the weekend.
  • Dry Products (capsules, dried sea moss, etc.): Shipped Monday – Friday.

⏱️ Processing Time

  • Orders are processed and shipped within 1–3 business days of purchase.
  • Cut-Off Time: Orders placed after 10:00 AM EST are processed the next business day (within our 1–3 day window).

🚚 Delivery Time

  • Orders ship via UPS Ground or USPS Ground Advantage.
  • Transit time is typically 2–5 business days, depending on your location.
  • A tracking number will be emailed to you as soon as your order ships.

❄️ Freshness & Packaging

  • All Sea Moss Gel is packed in glass jars, shipped with ice packs and insulated liners to keep your order cool and fresh during transit. 

       When your order arrives:

  • Place jars in the refrigerator for 2–3 hours before consuming for the best taste and texture experience.

  • If you plan to freeze your gel, please transfer it to a freezer-safe container first, as our glass jars are not freezer-safe.

✅ Our Freshness Guarantee

We take pride in every order. If your shipment is delayed or arrives with any issues, contact our support team — we’ll make it right.